FAQs

Here are some questions that you may have - if yours isn't shown here, send us an e-mail and we'll try to help. 

  1. Which browser should I use?
    JS9 should work with all browsers and platforms, such as Internet Explorer, Google Chrome, Firefox. It will even work on smartphones!
    If you have a problem, we'd love to hear about it so we can learn more about your progress and how to help you.
  2. don't have access to Microsoft products such as Excel and Word - can I still try this activity?
    Yes, our .xls file for calculations and .doc file for JS9 instructions can also be opened by the likes of Open Office.
  3. I'm stuck - where can I get help?
    You can contact us by e-mailing supernova 'at' schoolsobservatory.org.uk

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